Why Olmec

When you choose Olmec as your IT support partner, we will work with you to provide IT solutions that fit your business model. Olmec’s IT service is provided by building a support team that will be able to handle every aspect of your business’s IT. We ask questions to understand where you are now and where you want to be moving forward. We design your IT services around this information so that the solution is tailored to your business. We believe there is no one size fits all in IT support. The IT company you choose should be someone who understands you. We work hard to do that; and that’s one of the things makes us different.

When you contact Olmec for support we answer the phone live. Our support and network operations departments are staffed 100% with full-time Olmec employees. We do not outsource our support to 3rd parties. All employees are subject to full background checks before hiring. This is critical especially in today’s environment of increasing regulations around cybersecurity and knowing who has access to your systems. We also value teamwork and understand the value in creating a healthy company culture so we can better serve our client’s needs.

From our phone, email, and web portal based systems you will have several methods to reach out to us when needed. Our Web based system provides you insight into your service tickets and history. Our service management team is always a call or email away if you need further assistance.

Olmec Systems provides IT support and service that your business can rely on during an emergency. We provide 24/7 emergency support for your production systems. While our monitoring system proactively alerts us to many issues before they become critical, if you call in with a problem we will ensure that an engineer addresses it immediately. Issues can range from production system down to the CEO is unable to send an email. We understand that “Critical” can have a different meaning for each client. Our team of IT support professionals has the expertise and years of experience to provide this level of service to all of our clients, not just our largest.

Once we understand the timeline and the scope of work for your project, Olmec Systems will provide you with a solution that will meet your needs today and for years to come. The cost will be laid out up front with no surprises. Our project managers are senior level IT experts with many years of experience who will deliver your project on time and on budget while working directly with your assigned Olmec Team.