Why Olmec

Minimizing all your technology problems and getting your team back to work!

we are proactive experienced professional efficient consistent trustworthy reliable focused result oriented

Our Service Guarantee

Trust Olmec to provide IT services that satisfy your needs. You deserve complete satisfaction, so we will do whatever it takes to make you happy. No hassles, no problems.

In the event Client disputes any billing by Olmec, Client shall notify Olmec in writing within seven (7) days of the invoice date. Charges not disputed within seven (7) days of the invoice shall be deemed undisputed by Client. Payment shall not prejudice Client’s right to dispute charges, so long as they are disputed in the manner and within the time specified in this section. The parties will cooperate in good faith to resolve any such disputes within a thirty (30) day period after the dispute is submitted to Olmec.

Please know that we do not insist on long term contracts. All of our IT Service programs are “month-to-month,” which means you continue with Olmec only as long as you continue to receive incredible value and return on investment for your business.

How We Work Differently

We give you a dedicated team

When you choose Olmec as your IT support partner, we will work with you to provide IT solutions that fit your business model. Olmec’s IT service is provided by building a support team that will be able to handle every aspect of your business’s IT. We ask questions to understand where you are now and where you want to be moving forward. We design your IT services around this information so that the solution is tailored to your business. We believe there is no one size fits all in IT support. The IT company you choose should be someone who understands you. We work hard to do that; and that’s one of the things makes us different.

We do not outsource our service departments

When you contact Olmec for support we answer the phone live from our office. Our support and network operations departments are staffed 100% with full-time Olmec employees based in the US. All employees are subject to full background checks before hiring. This is critical especially in today’s environment of increasing regulations around cybersecurity and knowing who has access to your systems. We also value teamwork and understand the value in creating a healthy company culture so we can better serve our client’s needs.

We give you 24/7 account access

From our phone, email, and web portal based systems you will have several methods to reach out to us when needed. Our Web based system provides you insight into your service tickets and history. Our service management team is always a call or email away if you need further assistance.

Quick response to critical issues

Olmec Systems provides IT support and service that your business can rely on during an emergency. We provide 24/7 emergency support for your production systems. While our monitoring system proactively alerts us to many issues before they become critical, if you call in with a problem we will ensure that an engineer addresses it immediately. Issues can range from production system down to the CEO is unable to send an email. We understand that “Critical” can have a different meaning for each client. Our team of IT support professionals has the expertise and years of experience to provide this level of service to all of our clients, not just our largest.

We’ll meet or exceed your deadline every time

Once we understand the timeline and the scope of work for your project, Olmec Systems will provide you with a solution that will meet your needs today and for years to come. The cost will be laid out up front with no surprises. Our project managers are senior level IT experts with many years of experience who will deliver your project on time and on budget while working directly with your assigned Olmec Team.

Message from the President

Olmec is dedicated to setting new and higher standards of community and customer service, motivated by pride in our work and a hands-on friendly approach.

President & CEO
Olmec Systems, LLC.

Olmec By The Numbers

We can speed boost your growth cycles and propel your business infrastructure five years into the future.

Years in
business
25+
Endpoints under
management
9000+
Number of Tickets
closed in 2020
57,031+
Average Client
Satisfaction rating
99.2
superelite logo

Business Technology Simplified

Olmec provides fixed-cost unlimited IT support both onsite and remote.  We have been in business since 1996 providing IT Support and IT Services to companies like yours in the NJ – NY area, Atlanta, as well as nationally.  Customer service is our number one goal and we have the references to prove it.

Whether you need a new managed services provider, a replacement server installed, or you would like to move your network into the cloud we have the experience and staff to help.

Just because you have a small or mid-sized business doesn’t mean you should go without first-class IT support. Olmec Systems is there to provide it.

Rapid Response IT Support

For critical IT service issues like a server being down, a lost internet connection, or a failed hard drive, Olmec Systems employees pride themselves on providing IT support that is second to none.  Our Rapid Response to your IT support issue will be to address it in hours; not days.

We know that you need your system back up and running quickly.  All of Olmec’s clients are a priority, and we will address your issue in whatever manner necessary to insure a quick resolution to your problem.  Olmec’s Rapid Response IT support can be onsite, via remote support, or over the phone.  The bottom line is that we will address your issues and we will do so quickly.  Whether your company has 100 employees or 3000, our goal is to make you feel like you are our most important client; because you are.

Even if you aren’t an Olmec Systems client, call us. We are here to help. 24 hours a day, 365 days a year.