Skip to main content

What is IT Service Management?

Managed IT services are the process of outsourcing select IT tasks and functions to a third-party service provider. Companies that offer managed IT services take on the responsibility of monitoring, managing, and problem-solving for selected IT systems and functions on behalf of the client. This saves businesses time and money they would otherwise spend on maintaining an in-house team or calling in outside help during an emergency.

The provider assumes responsibility for help desk and security functions, among others. The contract typically lasts from one to three years, with service-level agreements guaranteeing specific service levels to the client’s organization. The MSP remotely monitors clients’ IT functions and provides reporting on activity data, enabling businesses to make more informed decisions regarding strategic and tactical plans and processes. The MSP may also offer to report on intelligence data from the information, traffic, and overall IT activities. This enables businesses to make more informed strategic and tactical decisions regarding performance optimization and efficiency improvements. Future-forward MSPs, like Managed IT Services New Jersey, increasingly try to improve their value offering by helping with strategic issues outside of technical or everyday concerns.

Types of Managed IT Services


Managed Security

With the growing popularity of the work-from-home model, it’s more important than ever to ensure that your data is protected. Most businesses use cloud-based services to store their data so it can be available whenever and wherever. Cloud-based data storage provides accessibility and flexibility but is also vulnerable to attack. A managed service provider (MSP) will offer protection against potential cyber-attacks by offering antivirus and anti-malware software. They will also have software to help protect you and your data against ransomware. An MSP will also monitor your systems to stay on top of potential internal or external attacks.

Managed security is beneficial because it saves you time and money by ensuring that your systems are up to date with the latest patches for bugs or viruses. It also helps protect against cyber-attacks like phishing scams or ransomware attacks (also called crypto ware). Managed security can also help prevent data breaches from occurring in the first place by monitoring all system activity regularly—this way, if suspicious activity comes up, then appropriate action can be taken immediately before any damage occurs.

Data Analytics

Data analytics is arguably one of an MSP’s most essential services. In the business world, everyone is constantly working to be the best. By accessing and analyzing your company’s data, you can better understand specific trends within your business and industry. A well-managed service provider will have the tools to help protect and manage this data so your company can continue growing.

Managed Print Services

Managed Print Services (MPS) is a comprehensive solution that includes hardware, software, and services. The solution consists of a print server or multifunction device (MFD), which monitors and controls printing devices in your organization. MPS also includes software for managing users’ access to the printers and printed documents from those devices. The MPS administrator can manage user accounts, monitor usage patterns at specific times of day, receive alerts when unauthorized use occurs, and more. MPS may be part of an overall IT service provider’s portfolio, or another vendor may provide it as part of their product offering.

Managed Cloud Services

Cloud computing services can be used for business purposes or personal purposes. For business, a managed cloud services provider like IT Consulting New Jersey can help you save money on hardware and software maintenance while providing more reliable data storage than a local server would. For personal use, the benefits of managed cloud services include access to shared resources (like high-speed internet) and remote access capabilities that allow you to view and interact with files just like you would if they were stored locally on your computer.

Managed Wireless Networks and Mobile Computing

As wireless networks become more common, the need for managed wireless services increases.

These services include:

  • Network design and installation
  • Wireless network management (including security)
  • Wireless network troubleshooting

Many organizations find it easier to set up and maintain a wireless network if they use a managed service provider (MSP). A reliable MSP such as IT Support New Jersey handles all aspects of the wireless setup process, including gaining approval from IT departments and purchasing hardware as needed. Managed service providers also provide ongoing support for your customers’ mobile devices by monitoring them for viruses, managing access rights, and updating software regularly.

How Does Network Management Work?

Network Administration

Network administration is the process of managing and maintaining the network. This involves monitoring and troubleshooting network infrastructure, ensuring security, reliability, and efficiency of networks. Network administrators are responsible for monitoring and maintaining the network infrastructure. They ensure that networks are secure, reliable, and efficient.

Network Operations

Network operations refer to the monitoring and management of the network, troubleshooting and resolving issues as they arise, maintaining its integrity, and ensuring that it meets the needs of users. Network operations personnel monitor network activity and identify, troubleshoot, and resolve problems with the network. They also ensure that the network operates as expected.

Network Maintenance

Maintenance is what keeps your network up and running, and ensures that your users can access the data they need when they need it. It also helps to ensure that you’re using resources wisely, which is important when you’re working with limited budgets.

Maintenance includes everything from monitoring performance to updating software and performing upgrades on hardware. This ensures smooth performance, so when something goes wrong it can be fixed quickly without too much trouble (or cost).

Network Provisioning

Network provisioning is the process of creating and configuring network devices. Network administrators use network provisioning tools to create networks, which then enable them to provide services for their users. This is a subset of network management, which itself is part of a larger field called IT operations. For more information on this, please refer to IT Support Atlanta.

Device provisioning involves installing applications and drivers on each machine before connecting it to your network. These are often done manually by IT teams but can also be automated using software tools that automatically detect new hardware as it’s plugged in. The amount of time necessary depends on what kind of setup you intend to use.

Network Security

Network security is the process of protecting a network from unauthorized access and use. Network security can be considered a broad term that encompasses many types of security. Network security is an essential component of network management, as it helps ensure the integrity of the network.

Network Automation

Network automation is a software-driven system that automates repetitive tasks. It helps a network administrator respond to problems in real-time and make changes to the network. This can include things like managing access policies, configuring firewalls, or updating security settings. For guidance on implementing network automation tools in your workplace, please refer to Managed IT Services Atlanta.

Network automation tools include:

  • Network monitoring – This tool ensures that systems on your network are running smoothly by tracking system performance and resources
  • Network performance management – This tool tracks network performance and recommends solutions for improving it
  • Network change and configuration management – This tool lets you track changes made on your network so you don’t forget about them later (or get stuck with an outdated version)
Chris Forte

Chris Forte, President and CEO of Olmec Systems, has been in the MSP workspace for the past 25 years. Chris earned his Master’s Degree from West Virginia University, graduating Magna Cum Laude. He was a past member of the Entrepreneurs’ Organization, a current member of the New Jersey Power Partners and Executive Association of New Jersey, where he has previously served on its board of directors. In his spare time, Chris enjoys traveling with his family. He also admits to being a struggling golfer and avid watcher of college football and basketball. He currently lives in Boonton Township, NJ with his wife, two daughters, son, and black lab Luna.