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Select HP Laptop Models Recalled Over Battery Issue

By January 20, 2018May 22nd, 2021Technology News

Did you purchase an HP laptop between December of 2015 and December of 2017?  If so, then you may have problems.

The US Consumer Product Safety Commission has been made aware of eight instances where HP battery packs overheated, charred, or melted, creating a worrisome fire hazard that has gotten the attention of user groups scattered all over the internet.

It also got the attention of HP itself, and the company recently announced “a worldwide voluntary safety recall and replacement program” for laptops shipped during the timeframe mentioned above.

If you own one of the following models, you may be impacted:

  • HP ProBook 640 G2
  • HP ProBook 645 G2
  • HP ProBook 650 G2
  • HP ProBook 655 G2
  • HP ProBook 640 G3
  • HP ProBook 645 G3
  • HP ProBook 650 G3
  • HP ProBook 655 G3
  • HP ZBook 17 G3
  • HP ZBook Studio G3
  • HP ZBook 17 G4
  • HP x360 310 G2
  • HP Pavillion x360
  • HP ENVY m6
  • Or the HP 11 Notebook PC

You can visit HP’s website and download a tool you can use to test your laptop to see if it has one of the defective battery packs.  A BIOS update is also available that will safely and completely discharge the battery. Although of course, until you get a replacement, you’ll only be able to power your laptop via the AC power supply.

According to the company, “Many of these batteries are internal to the system, which means they are not customer replaceable.  HP is providing battery replacement services by an authorized technician at no cost.”

While it’s a nice gesture, it would be even better if the company hadn’t shipped the defective batteries in the first place and caused a major inconvenience to its customers.  This most recent recall comes on the heels of another one less than a year ago, in which the company recalled more than 100,000 similarly defective laptops at the end of January, 2017.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.