Skip to main content

Recent Spotify Outage Caused By Expired Certificate

By September 3, 2020May 5th, 2022Technology News

If you’re a Spotify user, you’re probably aware that recently, the site was down, displaying the rather cryptic and unhelpful message “Couldn’t Load the Page.” The problem has now been resolved, but here’s a quick synopsis of what happened: According to Louis Poinsignon, a Cloudflare engineer, one of Spotify’s certificates “*” expired and the company forgot to renew it.

Once the issue was identified, it didn’t take long to renew the certificate and get service restored. Unfortunately, these types of issues are becoming increasingly commonplace as large numbers of certificates are set to expire in the months ahead.

Part of the issue here is that an increasing percentage of site owners have adopted the use of secure socket connections. Each time one of these certificates expires and the company forgets to renew, the result is immediate communications issues that lead to outages until the certificates are renewed.

Spotify is hardly the first company to have experienced this. In recent months, we’ve seen a wide range of IoT devices having similar troubles. A website associated with California’s CalREDIE, which is an essential component of the state’s COVID-19 case tracking infrastructure, went offline briefly due to this very issue.

Facebook’s Tor server was briefly offline for the same reason, and even Microsoft Teams had issues. So the trouble isn’t limited to a single industry, or companies of a certain size, or anything like that. It’s a global issue that we’ll continue to feel the effects of for months to come. Certainly to the end of the year and likely beyond that.

Even if you’re fairly sure it won’t happen to you, it’s worth having your IT staff check your certificates and make sure they get renewed before they expire so your company doesn’t run into similar issues. It’s far better to be safe than sorry.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.