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Microsoft Recalls Surface Pro Power Adapters

By February 22, 2016May 26th, 2021Blog, Technology News

microsoft_recalls_surface_117246_216396Do you own a Surface Pro, Surface Pro 2, or Surface Pro 3? If so, and if you made your purchase before March, 2015, you should know that Microsoft has just issued a recall for the AC power cords for those devices.

According to a spokesman for the company, the recall was issued because over an extended period of time, an extremely small proportion of customers owning these devices reported problems with excessive heat, and a potential fire hazard, caused by the power cords being wound or bound too tightly for an extended period of time.

As part of the recall, Microsoft will provide one free AC power cord replacement to every impacted customer. If you have a device that has been impacted by the recall, you can request your free replacement cord from Microsoft here: https://www.microsoft.com/surface/en-ca/support/warranty-service-and-recovery/powercord

If you don’t own one, the Surface Pro is a wonderful piece of technology. It’s a full-fledged laptop that can also serve as a touch screen tablet as the need arises. This essentially gives you, the user, the best of both worlds. So far, it has been extremely well received, and it is doubtful that this recall will significantly change that. In fact, given Microsoft’s swift response to their impacted customers, if anything, this move could actually increase the popularity of the devices.

The Surface Pro represents one of the instances in which Microsoft tech actually beat Apple’s. Sensing competition from the Surface Pro, Apple is offering a full sized keyboard attachment for their latest iPad, making it a tablet that can (somewhat) function as a laptop. As a laptop, however, it is woefully underpowered, making the Surface Pro the clear winner in this particular contest.

It may be the case that the Surface Pro runs into additional troubles down the road, but if this recall is any indication, its user base is in good hands. Microsoft has so far done an excellent job supporting the product’s growing user base, which is only increasing confidence in it.

Chris Forte

Chris Forte

Chris Forte, President and CEO of Olmec Systems, has been in the MSP workspace for the past 25 years. Chris earned his Master’s Degree from West Virginia University, graduating Magna Cum Laude. He was a past member of the Entrepreneurs’ Organization, a current member of the New Jersey Power Partners and Executive Association of New Jersey, where he has previously served on its board of directors. In his spare time, Chris enjoys traveling with his family. He also admits to being a struggling golfer and avid watcher of college football and basketball. He currently lives in Boonton Township, NJ with his wife, two daughters, son, and black lab Luna.

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