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Microsoft Is Issuing Surface Book 4 Replacements

By June 2, 2018June 8th, 2022Technology News

Do you own a Surface Book 4?  If you do, you may have been unfortunate enough to get one that suffers from a peculiar screen flickering issue.  It’s not known exactly how many Surface Book 4’s have been affected by the issue, but thousands of angry users have been comparing horror stories about it on various discussion forums around the web.

For their part, Microsoft has been very slow to even acknowledge the existence of the issue, even though there are some user videos showing the screen flicker in real time. In addition, there are videos of various crude hacks and workarounds owners have been using to get the screen to behave normally. These have included popping their computers in the freezer or running a hair dryer over them.  Even when these “fixes” worked, they only worked for short periods of time.

Finally, the company has officially acknowledged the problem, and have now begun offering to replace the units for anyone dealing with “Flickergate.”  Sadly, it’s too little, too late for some frustrated users, who have shelled out an average of $450 to replace the problematic screens on their own.

If you have a Surface Book 4, are dealing with the aggravating screen flicker issue and haven’t replaced it on your own yet, stop by Microsoft’s website and follow the prompts to see if you qualify for a replacement.

Over the past couple of years, Microsoft has done a good job at demonstrating nimbleness and responsiveness to customer complaints, which makes their handling of Flickergate more than a little disappointing.  Our hope is that in the months ahead, whatever shape or form the next issue the company faces might be, they’ll return to recent form and be much more responsive than they were this time around.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.