Skip to main content

Microsoft Fixes October Windows 10 Update

By November 30, 2018May 21st, 2021Technology News

As you probably heard, Microsoft’s October update of Windows 10 was a bit of a disaster.  Sure, it updated your OS, but unfortunately for many users, it also deleted a variety of files. This prompted outrage from the company’s massive user base.

Things would have been bad enough if the calamitous October update had been an isolated mis-step. Unfortunately, the last several of Microsoft’s updates have been plagued with problems, which has caused the company to take a step back and reassess.

There’s good news on a couple of different fronts.  First, Microsoft has just re-released the October update, and this time it updates the OS without deleting your files.  Second, the company has pledged to be more open about their Windows 10 development and testing process, which should help keep the company more accountable and provide a greater degree of transparency.

What we have learned from Microsoft so far is that they track their software using two key metrics: Initial quality and sustained quality.  Initial quality is a measure of the stability and reliability of an update.  A low score here indicates that something was missed in testing. Sustained quality is the reliability and effectiveness of the stream of updates that service each future release.

Obviously then, the last few of Microsoft’s updates have suffered from relatively low initial quality, but the company maintains that overall, the trajectory of sustained quality is still quite good.

They pointed to two additional metrics they use to track overall customer satisfaction with the OS. The biggest of these is the “incident rate,” which is the number of complaints logged with each new release.  This rate has declined steadily over the life of Windows 10 to this point, which supports the company’s contention.  Even so, it’s painfully obvious that something has been going wrong where Microsoft’s testing is concerned.  Here’s hoping the increased transparency will help in that regard.

In any case, the October update is once again available, and this time, it’s safe to use.

Jason Manteiga

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.

Leave a Reply