You can’t manage what you can’t see. Our application monitoring services give you continuous, real-time visibility into the health and performance of every business-critical system before issues surface, not after they’ve already cost you.
APPLICATION OWNERSHIP. NOT JUST SUPPORT.
Managed Application Services
Keep Your Applications Running And Actually Evolving
ERP systems, CRMs, SaaS platforms, custom applications your business depends on all of them. But depending on something isn’t the same as managing it. Most organizations patch issues reactively, own nothing intentionally, and watch their applications slowly become bottlenecks.
Olmec delivers structured application management services that keep every system secure, optimized, and aligned with how your business actually runs.
Your Apps Should Drive the Business Not Drain It.
Schedule a free application assessment with Olmec today →
No sales pressure • No long-term commitment required
✓ SOC-2 COMPLIANT ✓ RESPONSE IN 24HRS ✓ MONTH-TO-MONTH
30+
Years in business
99%
Customer Satisfaction
62,545+
Tickets Resolved Last Year
7+
Years Average Client Retention
BACKED BY
INDUSTRY RECOGNITION
THE COST OF GOOD ENOUGH
Why ‘Good Enough’ Application Management Stops Being Good Enough
Most organizations don’t set out to mismanage their applications. It happens gradually through growth, competing priorities, and the everyday pressure of keeping things running. By the time the cracks show, the cost of catching up is far higher than proactive management would have been.
Here’s what reactive application management actually looks like inside an organization:
Applications owned by no one
Everyone assumes someone else is managing them. In practice, nobody is accountable for performance, optimization, or alignment with business needs.
Rising complexity, rising risk
As your application stack grows, so does the number of integration points that can break and the compliance exposure that comes with outdated, unpatched systems.
Systems that can’t keep pace with growth
Your business evolves. Your applications don’t. Workflows that worked two years ago create friction today, and the gap keeps widening.
Internal teams stretched too thin
IT staff are too busy handling day-to-day support tickets to step back and manage the application landscape strategically.
Updates that disrupt instead of improve
Without structured application maintenance services and lifecycle management, every update is a gamble: something breaks, teams scramble, productivity suffers.
Vendor coordination that falls through the cracks
Third party application management across multiple vendors means multiple conversations, multiple SLAs, and multiple gaps where responsibility gets lost.
If any of that sounds familiar, you don’t have a technology problem. You have an application ownership problem and that is exactly what Olmec is built to solve.
STRUCTURED. ACCOUNTABLE. END-TO-END.
What Olmec’s Managed Application Services Actually Cover
We don’t offer break-fix support with a managed label on it. Olmec’s application managed services are built around genuine ownership, continuous monitoring, structured maintenance, proactive optimization, and strategic improvement that compounds over time.
- APP MONITORING
- APP MAINTENANCE
- APP OPTIMIZATION
- ENHANCEMENT & INTEGRATION
- ERP & CRM MANAGEMENT
- CUSTOM APP SUPPORT
Application Monitoring & Performance Management
Proactive application performance management across your entire application stack
Early issue detection and resolution before users feel the impact
Performance benchmarking and trend analysis to surface degradation over time
User experience monitoring so support teams aren’t your first alert system
Why Olmec?
Everything Olmec offers you centers around one thing: minimizing technology problems and getting your team back to work.
9000+Endpoints under management
500+Businesses supported
365Days Emergency Assistance
Application Maintenance Services & Lifecycle Management
Applications don’t stay current, compatible, or secure on their own. Our structured application maintenance services handle the full lifecycle so nothing falls through the cracks and nothing becomes a surprise.
Scheduled updates, patching, and version management across all platforms
Vendor coordination and SLA management for third party application management
Compatibility testing across your integrated application environment
Documentation and knowledge continuity so institutional knowledge doesn’t walk out the door
Why Olmec?
Everything Olmec offers you centers around one thing: minimizing technology problems and getting your team back to work.
9000+Endpoints under management
650+Businesses supported
365Days Emergency Assistance
Application Optimization & Operations Management
Most enterprise applications are significantly underutilized. Application operations management with Olmec goes beyond keeping systems stable. We work with your team to improve how systems are actually used, eliminating friction that costs time and money every single day.
Workflow streamlining and friction point elimination across business processes
Redundant step removal and process redesign for operational efficiency
Application performance management tuning to improve speed and usability
Usage analysis to identify underutilized features that are already paid for
Why Olmec?
Everything Olmec offers you centers around one thing: minimizing technology problems and getting your team back to work.
9000+Endpoints under management
650+Businesses supported
365Days Emergency Assistance
Enhancement, Integration & Continuous Improvement
Your business changes. Your applications need to change with it. As part of our application management outsourcing model, Olmec continuously introduces new functionality, tightens integrations, and identifies automation opportunities so your systems create forward momentum, not drag.
New feature and functionality introduction aligned to evolving business needs
System integration across ERP, CRM, SaaS, and custom application environments
Workflow automation identification and implementation across repetitive processes
Regular improvement roadmaps that keep applications ahead of business requirements
Why Olmec?
Everything Olmec offers you centers around one thing: minimizing technology problems and getting your team back to work.
9000+Endpoints under management
650+Businesses supported
365Days Emergency Assistance
ERP, CRM & SaaS Application Management
Whether it’s ERP managed services for your core operations platform, CRM managed services for your revenue-generating tools, or SaaS application management across a growing stack of cloud tools Olmec manages every layer with the same structured, accountable approach.
ERP managed services SAP, Microsoft Dynamics, NetSuite, and more
CRM managed services Salesforce, HubSpot, Microsoft CRM, and others
SaaS application management across your cloud application stack
Cloud application management services including hybrid and multi-cloud environments
Why Olmec?
Everything Olmec offers you centers around one thing: minimizing technology problems and getting your team back to work.
9000+Endpoints under management
650+Businesses supported
365Days Emergency Assistance
Custom & Third Party Application Support
Off-the-shelf platforms and internally built applications both need structured management to stay relevant and effective. Our business application services cover the full spectrum so nothing in your environment is left unmanaged.
Custom-built application support, maintenance, and enhancement
Third party application management across vendor relationships and SLAs
Legacy application stabilization and modernization planning
Enterprise application management across complex, multi-system environments
Why Olmec?
Everything Olmec offers you centers around one thing: minimizing technology problems and getting your team back to work.
9000+Endpoints under management
650+Businesses supported
365Days Emergency Assistance
See Which Services Fit Your Application Environment →
Book a no-obligation assessment and we’ll map your stack and show you exactly where managed application support adds value.
FROM REACTIVE TO PROACTIVE
What Managed Application Support Looks Like in Practice
The shift from reactive to proactive application management doesn’t happen in one dramatic moment. It happens in a series of practical improvements that quietly compound into a meaningfully better operational environment.
Applications stop breaking unexpectedly
Proactive monitoring and structured maintenance catch issues before they become outages. Your team stops getting blindsided.
Users stop troubleshooting on their own
With real application support services in place, users have a clear path to resolution fast. Productivity stops being collateral damage.
Reports become easier to generate
Optimized systems and cleaner integrations mean data flows the way it should and the reports leadership needs stop taking half a day to pull.
Systems actually talk to each other
Integration gaps get closed. Manual data transfers between systems disappear. Business application solutions start working as a unified environment.
Updates stop being disruptive events
Structured application maintenance services mean updates are tested, planned, and deployed without operational chaos.
Internal teams reclaim their time
When Olmec owns application management, your IT team stops carrying that burden alone and starts focusing on work that actually moves the business forward.
Over time, those individual improvements compound into something more significant: an application environment that actively supports growth rather than quietly constraining it.
Ready to Stop the Firefighting?
One conversation is all it takes to see where your application environment stands and what structured AMS services could change.
HOW ENGAGEMENTS BEGIN
Three Ways Organizations Typically Engage with Olmec
There’s no single right entry point. What matters is that you start from where you actually are not where you think you should be.
Application Assessment Start With a Clear Picture
We review your full application landscape: what exists, what’s critical, what’s underperforming, and where risk or inefficiency is building up. Then we define a practical, prioritized path forward. This is the fastest way to get from uncertainty to a plan you can actually execute and it often surfaces quick wins that pay for themselves immediately.
Stabilization & Support Take the Pressure Off Immediately
For organizations dealing with immediate application instability, rising support volume, or internal teams at capacity we step in and take over monitoring, maintenance, and application support services to stabilize the environment fast. The goal is to stop the bleeding, restore confidence, and create the breathing room needed to think strategically about what comes next.
Ongoing Optimization For Organizations Ready to Move Forward
Once systems are stable, the real value of managed application services begins. We focus on continuous improvement: tightening integrations, automating repetitive workflows, enhancing functionality, and aligning applications to evolving business needs. This is where application management outsourcing shifts from cost center to genuine competitive advantage.
THE OLMEC DIFFERENCE
Why Organizations Choose Olmec for Application Management Outsourcing
Application support is easy to find. Genuine application ownership where a partner is accountable for performance, alignment, and continuous improvement is rare. That distinction is what separates commodity tech support from Olmec’s approach to enterprise application managed services.
Outcomes over uptime we measure success by what applications actually deliver for the business, not just whether they’re technically online
Full-spectrum coverage from ERP managed services and CRM managed services to SaaS application management and custom application support, one partner manages the entire environment
Proactive, not reactive, our application monitoring services catch issues before they surface, not after they’ve already cost you time, money, or client confidence.
Business-aligned application management we work to understand how your organization actually operates, then align your application environment to support it.
Third party application management across all vendors one point of accountability instead of multiple vendor conversations where responsibility gets diffused.
Cross-industry pattern recognition as part of New Charter Technologies, Olmec brings experience across healthcare, manufacturing, energy, legal, finance, and non-profit application environments nationwide, from New Jersey to the West Coast.
Scalable engagement model, our application management outsourcing model scales with your business, so you’re not locked into a rigid contract that doesn’t fit where you’re headed.
Clients also benefit from the scale and cross-environment experience that comes from a platform operating across many organizations simultaneously meaning the application management approaches Olmec brings are already tested and refined, not being figured out on your time.
The right application management partner is rare. Olmec brings the ownership, the accountability, and the cross-environment experience most vendors simply don’t offer. Let’s talk about what that looks like for your organization.
COMMON QUESTIONS
Frequently Asked Questions
The questions organizations actually ask before engaging with a managed application services provider.
We already have an internal IT team. Do we still need application management outsourcing?
Most internal IT teams are excellent at what they do and completely overwhelmed by the volume of application management work on top of everything else. Application management outsourcing isn’t a replacement; it’s a relief. Your team focuses on strategic work. We handle the ongoing application burden.
Do you only manage certain types of applications ERP, CRM, specific platforms?
We manage the full spectrum ERP managed services, CRM managed services, SaaS application management, cloud application management services, custom-built applications, and third party application management across all your vendors. If your business depends on it, we manage it.
How quickly can Olmec take over management of our current application environment?
Faster than you’d expect. We begin with a structured application assessment, document your environment, and transition ownership smoothly. Most clients have Olmec actively managing their environment within the first week.
We have applications built on older technology. Can you still manage them?
Yes, legacy application stabilization is a core part of what we do. We’ll manage and support your existing environment while developing a practical modernization roadmap that moves at a pace your business can absorb.
What does pricing look like for managed application services?
Engagements are scoped to your specific application environment and business needs not priced off a generic menu. Start with an application assessment and we’ll build a proposal around what your environment actually requires.
Can Olmec manage applications we didn’t build and don’t control third party platforms, vendor tools?
Absolutely. Third party application management is one of the most common gaps we fill coordinating with vendors on your behalf, managing SLAs, handling updates, and ensuring those platforms stay integrated and performing within your broader environment.
FROM RUNNING TO WORKING
Your Applications Are Running. Now Let’s Make Them Work.
If your applications are stable but not improving functional but not optimal you’ve already identified the problem. Most organizations reach a point where maintaining systems becomes a distraction from actually using them to grow. That point is exactly where Olmec’s managed application services deliver the most value.
We work with businesses of all sizes across New Jersey and beyond from growing SMBs to large enterprises across healthcare, manufacturing, energy, legal, finance, and non-profit sectors. Whether your application environment is a single critical platform or a complex stack of integrated systems, structured application management outsourcing changes what’s possible.
Let’s Start With Your Application Assessment
✓ No obligation ✓ One focused conversation about your environment ✓ Your pain points clearly understood ✓ What structured AMS services could change for your team
