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Malware Takes Down Services At Popular Billing Company

By November 6, 2019May 9th, 2022Cybersecurity

Billtust is major player in the US financial services sector that provides a variety of billing and payment processing services for some of the biggest financial institutions in the nation. On October 17th, they suffered a malware attack that brought all of their services to a grinding halt.

Unfortunately, the company did not notify any of their customers about the incident.

Instead, one of their customers, Wittichen Supply Company, noticed issues with Billtrust’s services and posted information about the outage on their company’s website. That prompted Billtrust to reach out to them and provide additional information.

Wittichen’s notice reads, in part, as follows:

“We were notified late yesterday that BillTrust (our third party vendor for customer invoice and online bill payment) was the subject of a Malware attack.  BillTrust is working with federal law enforcement and cyber security firms to investigate and remediate the attack.”

BillTrust went on to assure Wittichen Supply Company that none of its customers’ data was compromised and that they were working around the clock to restore services. Wittichen’s announcement finally did prompt the company to provide some additional information, which it made available to its customers.

On October 18th, Billtrust posted the following overview of their services and their operational status:

  • Billtrust Credit (former Credit2B) – up and operational
  • Billtrust eCommerce (Second Phase) – up and operational
  • Billtrust Virtual Card Capture – scheduled to be up and running on Saturday, October 19 with a plan to work through the weekend to begin catching up on back log.
  • Billtrust Cash Application – Over the next 12-24 hours, we intend to bring Cash Application customers live starting with processing of lockbox and open balance files.
  • Billtrust Billing & Payments – Billing and Payment websites will be turned on this evening followed by FTP connectivity. We expect card payment processing to resume this evening and ACH processing to resume on Monday, October 21 but will update you if anything changes.
  • Billtrust VueBill – Please contact your account representatives for specific details.

It’s good information.  It’s just a pity that the company didn’t see fit to start providing it until they were forced to do so by one of their own customers.  In any case, if you use Billtrust, be aware.  No further details about the attack have been forthcoming to this point.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.