The only way for a business to realize its long-term strategic plan, goals, and objectives is to ensure that its technology environment is aligned to realizing those goals. Technology now plays a critical role in facilitating its strategic direction and operational goals and your business’ management and governance board must realize that. Regardless of domain or size, IT strategic planning can help an organization establish priorities in resource allocation and management to better meet its desired goals. This should include an organization’s leadership, organizational structures, and processes in order to realize its strategic goals and objectives. IT Consulting Services in New Jersey can help build your unique Strategic IT Plan.
What Is IT Strategic Planning?
An information technology (IT) strategic plan essentially encapsulates the details of technology-empowered business management processes for operations. This acts as a blueprint for IT-related decision-making, with IT tasks prioritized and implemented in accordance with specific business needs and goals using the blueprint.
This can also help businesses better articulate their overall IT strategy which determines how to leverage IT to help the business succeed. But the overall Strategic IT Plan is broader and acts as a roadmap for the actual implementation of those strategies. The plan can help you map where IT can back business value and where your business can accrue a competitive advantage using technical resources. For further help and guidance, please consult Small business IT support in New Jersey.
Objectives of IT Strategic Planning for SMBs
The objectives of your Strategic IT Plan should align with your business mission, but should also remain pliable enough to adjust to new business priorities, technologies, and any ad hoc requirements that may arise. This should also allow your IT team to know its priorities and be capable of identifying IT projects that drive real business value.
As Gartner puts it succinctly, the plan defines what has to be done, in what order, and how the plan’s success can be quantified. Ideally, the plan should also take care to reflect broader political, economic, social, and technological trends that may reflect changing reality of demographics, consumer expectations, evolving reimbursement streams, and regulations. Small business IT services New York can help you put together these diverse perspectives.
Better IT support response times
IT support response times should serve as both a performance and success metric of your support team. This is the most apparent proof of the efficiency of your processes and subject matter expertise of your team. Each time your tech support fails to answer a query or takes longer than usual to remedy an issue, your productivity declines. Your Strategic IT Plan should take care to focus on improving response times.
Enhancing digital experience
Improved digital experiences is something not only your customers appreciate, but something your internal teams need to improve efficiency and productivity. When you implement their feedback and resolve longstanding technical issues, your teams realize that you care. Your Strategic IT Plan should take care to collect team feedback and use it to design better processes and improve the experience, that you should later highlight through your marketing channels.
Offering new products digitally
Technology aspects of a digital transformation are likely to have a substantial impact on the design of new products and services. Your Strategic IT Plan should focus on not only making product development processes more streamlined, but realize that the customer’s might interpret value in the digital age to be more than product performance. Your Strategic IT Plan should reflect readiness to carry the level of connectedness and relationship that any successful new launch needs.
Small emerging business looking to establish a global presence need an overall corporate strategy for expansion which should take into account all necessary management decisions and the cost and implementation realities of updating/ upgrading technology applications to support new business models or operations.
Reduction in IT support costs can contribute greatly to overall cost reduction and your Strategic IT Plan should account for this. If half your IT service desk can be resolved through self service processes, your Strategic IT Plan should work towards cutting out that unnecessary cost. Having a coordinated approach to IT throughout your company with a Strategic IT Plan can help you coordinate processes seamlessly and save a ton of money in the process.
Your Strategic IT Plan should adopt automated workflow strategy if viable. This can help your business spend less on running your routine business operations. This helps eliminate redundancies and increase efficiencies and productivity across business processes.
Your Strategic IT Plan should clearly spell out your principal goals for leveraging automation. Ideally, you should implement automation in a phased manner, prioritizing strategic areas that could benefit the most from automation. You should also plan for necessary levels of automation and costs involved in implementation and training.
Increase in sales
Your technology can be efficiently harnessed to save time and energy, so your teams can better focus on enhancing customer experience, or, speeding up successful project completion. For consultation on increasing sales, reach out to Managed IT services for small businesses in New Jersey.
Components of IT Strategic Planning
Clear Alignment with business strategy
The IT strategy plan should have harmonious alignment with business strategy, so IT strategies are built in line to support the business strategies. Strategies that need large investments in IT infrastructure or, deployment of large-scale modifications or software should be highlighted. It’s ideal if your IT leadership is involved every step of the way with your business leadership in building the Strategic IT Plan.
Plan for long-term initiatives
Strategic IT Plan must include long-term initiatives, especially ones that require multi-stage deployment. If you need to have launch a mobile app through iterative processes of development and yet lack the in-house talent to do so – the Strategic IT Plan must either provision for building the requisite capacities or outsourcing it to third party experts.
Technology is ever evolving, so your Strategic IT Plan should have provision for adjusting your approach to make use of newer/ better technical capacities.
Your Strategic IT Plan should identify existing gaps in observing IT best practices and include specifics on how those can be addressed. This requires the right expertise in IT best practices and considerable hands-on experience in the industry. If you lack the requisite expertise to do this in-house, consider reaching out to reliable Small business IT support Atlanta.
Your Strategic IT Plan should also identify current IT governance gaps and plans for improvement. IT services for small businesses New Jersey can help you frame policies for effective IT Governance.
The success of your Strategic IT Plan depends on clarity of communication. You should clearly explain the current state of IT, upcoming changes, reasons behind these changes, and the WIP status of current initiatives.
Let Olmec help you develop a strategic IT plan
Developing a comprehensive Strategic IT Plan can be confusing, especially if your organization is going through a rigorous growth cycle. Many businesses even find building a Strategic IT Plan too daunting, and easy to get wrong on their own. However, having the plan in place is critical for reliable, long-term growth. Seek Olmec’s expertise in IT Consulting Services in New Jersey to help transform your IT function from necessary evil to strategic growth driver.