With respect comes trust, and with trust comes solid relationships. This is no less true in business, and in fact, it may be one of the most important things to consider. People do business with people that they trust and like, and you should constantly strive to be one of those businesses. If you need a little bit of help building those types of relationships with people, read on.
Try to Step into Your Client’s Shoes
Empathy can be hard to develop, but it’s a great skill to put some effort into developing. In the long run, it will be one of your most important skills. It takes patience and understanding to put yourself in your client’s shoes, but it’s important if you want to understand what they need. In fact, it’s the only way to really figure out exactly what they need. When a customer complains, take some time to really hear them and their feelings out. Try to remember a time when you felt the way they do, and identify what helped you.
Don’t Go Over Someone’s Head
So you’re unhappy with the speed of the deal making, or your client constantly calls to reschedule your meetings. It’s frustrating, and you turn to the person above your client for information. There is not a move that could be worse than that. It’s disrespectful, rude, and your client will probably never call you again. It’s kind of like tattling on your best friend when you were both children. It’s irritating, and you only ever did it to get your way. It’s poor behavior in the adult world. If you absolutely have to talk to their supervisor, talk to your client first and ask permission to do so.