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Having Issues With Your iPhone X Touchscreen?

By November 27, 2018June 2nd, 2022Cybersecurity

If you own an iPhone X and have been experiencing problems with the touch responsiveness of your display, you’re not alone.  Apple has acknowledged that faulty components in an unspecified number of iPhone X’s may cause the display module to fail.  In response, they’ve launched a new program to replace affected screens for free.

If you’ve been experiencing any issues with the responsiveness of your iPhone X, Apple encourages you to take your phone to the nearest authorized service provider to get the phone examined and assessed.  If the service personnel verify that the device is eligible, the display module will be replaced free of charge.

Note that the repair program covers you for three years from the date of purchase. If you’ve already paid to have your display screen repaired, you may be eligible for a refund. Again, the first step is to take it to the service center that did the repair to see if it falls under the umbrella of the new program.

Also note that this new program only covers the iPhone X.  If you have an iPhone XS or XS Max, it is not eligible for the free display screen replacement.

While we’d love some word from the company regarding the total number of devices that may experience this problem, we have to give credit to Apple for their handling of the issue.  They may not have addressed it as speedily as some users would have liked, but this program is the first of its kind that addresses a known issue with the smartphone.

It’s this kind of high touch responsiveness that has made Apple customer’s more like fans, and we’re pleased to see the company staying true to the vision and values that have made them such a force in the industry.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.