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Don’t Trust Tech Support Pop Ups; Call Us First

By May 21, 2016March 2nd, 2023Blog, Cybersecurity

dont_fall_for_this_scamAn old scam has recently gotten a facelift to make it less threatening, and it has proved to be devastatingly effective.

You’ve probably run across scam sites offering technical support for your computer system before. Typically, they replicate the dreaded “Blue Screen Of Death,” and warn you that your computer has a serious problem. To fix it, you’re invited to call the number helpfully provided on the screen, and of course, when you do, you’ll be sold a service you don’t need, to fix a problem you don’t actually have.

The revised version of this scam is the same basic mechanism, but the scammers have gotten wise to the fact that scare tactics will, as often as not, drive the user viewing the page away, rather than prompt them to call the “tech support” number, so they’ve changed their approach.

In the new version of the scam, you’re treated to a simulated video chat screen, where someone informs you that you have a minor problem with your PC, and they’re here to help. You’ll be guided through a series of prompts (“would you like help fixing this problem,” “can you make a phone call right now,” and so forth, with the goal, of course, being to get you on the phone, where you’ll be “assisted” by a support technician who will be happy to fix all the computer problems you don’t actually have for a modest fee.

Don’t fall for these types of scams, and make sure your employees are aware of the latest wrinkle in this technique. If you genuinely feel that you’ve got computer issues that your IT staff can’t handle, give us a call, and a member of our team will be more than happy to work with you to get to the bottom of the problem.

Chris Forte

Chris Forte, President and CEO of Olmec Systems, has been in the MSP workspace for the past 25 years. Chris earned his Master’s Degree from West Virginia University, graduating Magna Cum Laude. He was a past member of the Entrepreneurs’ Organization, a current member of the New Jersey Power Partners and Executive Association of New Jersey, where he has previously served on its board of directors. In his spare time, Chris enjoys traveling with his family. He also admits to being a struggling golfer and avid watcher of college football and basketball. He currently lives in Boonton Township, NJ with his wife, two daughters, son, and black lab Luna.