The Top 5 Benefits of Small Business IT Support Services - Olmec Skip to main content

The Value in IT Support for Small Businesses

For many small business owners, the idea of tech support can be daunting. After all, who wants to spend money on something that won’t offer a return? The truth is that no matter how big or small your business or organization is, you need good tech support in order to thrive. In today’s digital world, having a team of experts you can rely on makes all the difference. They’ll optimize and maintain your IT infrastructure so you can focus on what’s most important—growing your business.

IT support is a great way for small businesses to streamline the processes in their offices. It’s important to have a strong IT infrastructure, but it can be expensive and difficult to manage on your own. If you’re looking for an easy solution that will help save time and money while keeping your business safe from cyber threats, It may be worthwhile to consider investing in reliable IT support services like IT Support New Jersey.

How IT Support NJ Benefits Small Businesses

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Safety and Security

Security and safety. The most important aspect of IT support services is the fact that they provide you with peace of mind in terms of data protection and information security. You can focus on running your business while knowing that the IT department is taking care of all aspects of network management, server maintenance, software updates, and other issues related to information technology.

Help with security audits. One way in which your IT provider can help you maintain a safe environment for employees is by conducting regular security audits on your computers, networks, servers, and other systems. By identifying weaknesses in these areas early on, the chances are good that any potential threats will be eliminated before they develop into something worse than just an inconvenience for employees or customers—they may actually become dangerous enough to put people at risk!

Fewer Business Expenses

No matter the size of your business, you likely have a limited budget for IT support. When you outsource this task to a professional IT services provider, however, you can rest assured that they will do everything in their power to keep your costs down.

The cost of downtime is often more than any other expense. If your website goes down or computer systems crash and employees are unable to work until they’re fixed, it can cost thousands—if not tens of thousands—of dollars per day. In contrast, outsourcing IT services typically cost around $250 per hour as long as there’s no maintenance contract involved; this means that even with an emergency response time of 2 hours on average (which is standard for many companies), an offsite technician will only charge about $200-$300 for fixing whatever problem occurred with your equipment.

24/7 Access to Tech Help

By choosing to work with a managed IT support company, you will have 24/7 access to tech help. This means that whenever your business requires assistance with anything related to technology, you can get it immediately. You don’t have to wait until the end of the day or week for someone from IT support to be available—they will always be there when you need them and ready when an issue arises. That’s because managed IT services are provided remotely through software such as remote control sessions and online collaboration tools that connect clients with their technicians instantly.

Those working with a managed service provider like Managed IT Services New Jersey can also rest assured knowing they will always have someone they can contact at any time of day or night should something go wrong with their network systems or other technology items like Wi-Fi routers or printers.

Extra Time to Focus on Business Growth

As a small business owner, you have a lot of responsibilities on your plate. You’re in charge of managing your employees and clients, keeping the business running smoothly, and making sure that everyone is happy. IT support can help take some of this burden off your shoulders so that you can focus more on growing the business itself.

If there’s one thing every successful entrepreneur knows how to do well, it’s multitasking—and sometimes that requires sacrificing other aspects of life like spending time with family or pursuing hobbies outside work. By outsourcing IT services, you’ll gain more time to focus on doing what comes naturally: managing your company.

Higher Client Satisfaction

The more satisfied your customers are with the support you provide, the more likely they are to return. The more likely they are to refer other people to you, and the more money they’ll spend with you in general.

The best part is that it doesn’t take much effort at all on your part. When customers reach out for help with their issues or questions, simply solve their queries as quickly as possible. If there’s a problem that requires some back-and-forth between your team and theirs (such as an issue resulting from a custom app being built), make sure that it happens quickly so that both parties can move on with their lives—and so that customers don’t feel like they’re wasting their time waiting for someone else’s problem to get resolved.


IT infrastructure is one of the most fundamental parts of any business. We hope that this article has given you a better understanding of the value IT support companies can offer your small business. Not only do they make sure that your technology runs smoothly, but they also provide valuable services like help desk support and project management expertise. With so many benefits to choose from, there’s no reason not to invest in reliable IT support like IT Consulting New Jersey.

Chris Forte

Chris Forte, President and CEO of Olmec Systems, has been in the MSP workspace for the past 25 years. Chris earned his Master’s Degree from West Virginia University, graduating Magna Cum Laude. He was a past member of the Entrepreneurs’ Organization, a current member of the New Jersey Power Partners and Executive Association of New Jersey, where he has previously served on its board of directors. In his spare time, Chris enjoys traveling with his family. He also admits to being a struggling golfer and avid watcher of college football and basketball. He currently lives in Boonton Township, NJ with his wife, two daughters, son, and black lab Luna.