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Apple Extends Warranty For Certain Malfunctioning Macbook Keyboards

By July 9, 2018June 3rd, 2022Technology News

If you own a Macbook or a Macbook Pro and your keyboard has “butterfly switches,” you may have noticed some strange things with the way it operates.

Users have been talking about the issue on forums scattered around the internet, but until recently, no one had a definitive answer for why the problem was occurring or how to fix it.

In particular, users have observed:

  • Characters don’t appear when you press a key
  • Characters tend to repeat unexpectedly
  • Keys stick and their level of responsiveness varies wildly as you type
  • Keyboards fail

As the number of complaints have continued to grow, many users are reporting that the keyboards tend to fail entirely when exposed to even small amounts of dust.

Apple has now made an official announcement acknowledging that there is a problem and is now offering an extended keyboard service program.  The service covers individual keys or the entire keyboard, depending on the nature and severity of the problem you’re experiencing, and extends protection to four years from the date of purchase.

That’s a warranty of unprecedented length, being even longer than the warranty available via Apple’s “Apple Plus” program.  While the company was slow to get involved initially, this is clearly a sign that they take the issue seriously and mean to do all they can to correct it.

Note that the extended warranty only extends to the keyboard, and only to the two products mentioned above, with “butterfly switches.”  If you’ve recently purchased one, keep a close eye on the functionality of your keyboard. If you notice any of the behaviors outlined above, don’t let your frustrations mount and simply put up with it.  Apple may have been a little slow on the draw in this instance, but they’ve got you covered.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.