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Amazon Accidentally Leaked Customer Names And Email Addresses

By December 7, 2018June 2nd, 2022Cybersecurity

There’s trouble brewing at Amazon, although details are sketchy about how much trouble there might be.

Recently, the company sent the following message to some of its customers:

“Hello, We’re contacting you to let you know that our website inadvertently disclosed your email address due to a technical error.  The issue has been fixed.  This is not a result of anything you have done, and there’s no need for you to change your password or take any other action.”

That’s it.  At this point, that’s all the information the company has released about the matter, and we’d love to know more.

How many users were impacted?  Unfortunately, the only way to know if your email address was exposed is if you received the email we referenced above.

What caused the technical error?  How likely is it to occur again?  What steps were taken to ensure that it won’t occur again?  Was the “technical error” in any way related to the actions of a third party, or was it entirely an internal issue?  Either way, what exactly was the issue?

Public companies owe the public an explanation, and in cases like these, more information and full disclosure is always better than silence.  Amazon has been in the game long enough to know this, which is why we find their silence about the matter to be an even mix of frustrating, disappointing and infuriating.

The bottom line is:  Something happened.  User email addresses were exposed, and although repeated attempts have been made to pry more information out of Amazon, no further details have been forthcoming.  File this one away under ‘How Not to Handle An Issue Like This At Your Company.’

We understand that Amazon is likely very busy due to the Holiday Shopping season, but honestly, we expected more from one of the biggest sites on the internet.

Jason Manteiga

Jason J. Manteiga, Vice President of Olmec Systems, has been part of the company for over the past 20 years. He believes that having a great work environment and supportive team, is the ultimate key to success. Since being in the IT realm for over 25 years, Jason, along with Olmec Systems, has been on the Inc. 5000 “List of America’s Fastest Growing Private Companies” and Channel Futures MSP 501 “Top Managed Service Providers in North America,” along with other awards and nominations. Jason earned his Bachelor Degree in Information Systems from the New Jersey Institute of Technology. He also holds certifications in Microsoft MCSE, VMWare VCP, and Cisco CCNA. In his spare time, Jason is a contributor for The Center for Social & Legal Research (Privacy Exchange) and a member of the Morris County Chamber of Commerce. His hobbies include cycling and kayaking. He currently lives in New Jersey with his wife, two daughters and son.